To place an order, simply browse our website, select the desired items, and proceed to the checkout process. Follow the prompts to provide the necessary information and complete your purchase.

We accept various payment methods, including credit cards, debit cards, and PayPal. Choose the option that is most convenient for you during the checkout process.

Please note that your billing address must match the address on your credit card statement.

All orders are shipped from either Shenzhen or Hong Kong, China. We kindly request 1-3 business days to process your order through our shipping agent. To ensure prompt delivery, we recommend providing a valid phone number at checkout. Please note that we only ship to the address provided on your Crose order, so please ensure the accuracy of your shipping details.

Default delivery time is 1-2 weeks for orders shipped to the US, UK, CA, AU, EU, and 2-3 weeks for most other countries.

We offer FREE DHL/FEDEX 3-7 business days delivery for order amount over USD 500.

We ship all orders with a tracking number.

Once you place your order online, you will be able to see the details of the purchase, follow its preparation, and see shipping updates in the My Account area.

If your package is lost, we will gladly resend your order or provide a full refund at no additional cost to you.

Please note that we do not offer free returns for international customers. You will be responsible for covering the cost of return shipping, as well as any applicable taxes, duties, or other fees associated with the return.

To initiate a return and avoid additional duties, please contact us at order@crosesilk.com to obtain return instructions.

Remember :
We strongly recommend that you return any items via a registered trackable service and obtain and retain proof of posting as we do not accept responsibility for items that fail to arrive with us.

Crose has created a universal sizing system that aims to provide a unique reference for all countries. You can easily spot the best size for you by referring to our Size Guide that provides a conversion table to all major country size systems.

The Size Guide is conveniently available on the page of each product.

Although we assure that the silk products we sell are 100% authentic, the wide range of silk types can confuse buyers who are unfamiliar with unconventional silk fabrics. This may lead them to mistakenly believe that the fabric is counterfeit. To help everyone distinguish genuine silk, we offer the following simple method.

The easiest way to test real silk is through the "burning test." Follow these steps:

1. Take a small piece of the fabric or thread you want to test.

2. Use a lighter or matchstick to ignite one end of the fabric/thread.

3. Observe the burning characteristics:

- Genuine silk will burn slowly and have a smell similar to burning hair or feathers. The flame will self-extinguish after removing the heat source. The ash left behind will be black, crispy, and brittle.

- Fake silk or synthetic materials will burn more quickly and may have a smell like burning plastic or chemicals. The flame may continue to burn even after removing the heat source. The residue left behind may be hard, lumpy, or melted.

Remember to exercise caution when performing the burning test and ensure you are in a safe environment to avoid accidents.

Silk offers several benefits to the human body:

1. Skin Health: Silk is a natural protein fiber that is gentle and smooth, making it less likely to cause skin irritation or allergic reactions. It can help keep the skin moisturized by retaining its natural moisture, which is beneficial for individuals with dry or sensitive skin.

2. Temperature Regulation: Silk has excellent temperature-regulating properties. It can help keep the body cool in hot weather by wicking away moisture and allowing for breathability. Conversely, it can provide warmth in colder temperatures by trapping heat close to the body.

3. Hypoallergenic Properties: Due to its natural composition, silk is less likely to harbor allergens such as dust mites, mold, or bacteria. This makes it a suitable choice for individuals with allergies or asthma.

4. Hair Care: Silk is smooth and friction-free, which means it causes less damage to the hair strands compared to other materials. Sleeping on a silk pillowcase or using silk hair accessories can help reduce hair breakage, tangles, and frizz. It also helps retain the natural oils in the hair, keeping it hydrated and reducing dryness.

5. Anti-Aging Properties: Silk's smooth surface creates less friction against the skin, reducing the appearance of sleep lines or wrinkles that can develop from sleeping on rougher fabrics. It also allows the skin to glide smoothly, minimizing the stretching or pulling of delicate facial skin during sleep.

6. Breathability: Silk is a breathable fabric that allows air circulation, which helps prevent overheating and excessive sweating. This can be particularly beneficial for individuals who experience night sweats or hot flashes.

7. All-Season Comfort: Silk's unique properties make it suitable for year-round use. It keeps you cool in the summer and warm in the winter, providing comfort and regulating body temperature regardless of the season.

8. Sensory Benefits: Silk is known for its luxurious and soft texture, providing a pleasant sensory experience. Wearing silk can create a soothing and calming effect on the body, promoting relaxation and improved sleep quality.

It's important to note that individual experiences may vary, and the benefits of silk can vary depending on the specific quality and weave of the silk fabric.

Clients sometimes express their dissatisfaction, wondering why the silk fabric they received looks different from their expectations. They might expect the fabric to have a glossy shine, but in the case of crepe de chine silk which she ordered, it actually has a matte appearance with slightly rough textures.

There are numerous types of silk fabrics available, each with its own distinct characteristics and uses.

The exact number of silk fabric types may vary depending on factors such as regional variations, manufacturing techniques, and specific industry classifications. However, a comprehensive list could include more than 20 different types of silk fabrics, including but not limited to:

Silk satin, Crepe de Chine silk, Silk organza, Silk chiffon, Silk georgette, Silk double georgette, Silk crepe back satin, Silk charmeuse, Silk embroidered charmeuse, silk velvet, Burnout silk velvet, Crinkled silk chiffon, Silk cut velvet, silk linen, silk cotton, twill silk, dupioni silk, tussah silk, raw silk, noil silk, matka silk, shantung silk, habotai silk, and the very special, eco-friendly Mud Silk.

Momme (mm) is a unit of measurement used to express the weight and density of silk fabric. It refers to the weight in pounds of a piece of fabric that is 45 inches wide and 100 yards long. The higher the momme weight, the denser and more durable the silk fabric tends to be. A higher momme count indicates a thicker and heavier fabric, while a lower momme count signifies a lighter and more delicate fabric. Momme weight is often used as a quality indicator for silk products, with higher momme weights typically associated with higher-quality silk.

1 mm = 4.3056 gsm

Mud silk, also known as Canton silk or mud-dyed silk, is a special type of silk fabric exclusively produced in the Canton region of China using traditional methods. What sets mud silk apart is its unique production process, which involves coating the fabric with mud and subjecting it to prolonged exposure to strong sunlight.

To create mud silk, carefully selected silk threads, typically sourced from silkworm cocoons, are woven into fabric. The fabric is then coated with a mixture of clay, mud, and water, giving it a distinctive brownish hue. After the coating, the silk is left to dry and cure under the intense rays of the sun for an extended period of time.

This prolonged tanning process not only enhances the natural color of the silk but also imparts a special texture and character to the fabric. The mud coating and the sun exposure create irregular patterns, subtle variations in color, and a weathered appearance, adding to the unique charm of mud silk.

Mud silk is cherished for its durability and strength, as the mud coating and sun-tanning process contribute to the fabric's resilience. It also possesses a soft and smooth texture, ensuring comfort when worn. The earthy tones and natural aesthetics of mud silk evoke a sense of organic beauty, making it highly sought after for both traditional and contemporary fashion and home decor applications.

Due to the labor-intensive and time-consuming nature of its production, mud silk is considered a specialty fabric that represents cultural heritage. It is often used in the creation of traditional Chinese garments, such as qipao (cheongsam) dresses, as well as in unique and artistic textile designs that embrace its distinct look and craftsmanship.