Frequently asked questions
A little guidance for your softer everyday.
Products & sizing
How do I choose my size?
Check the options and measurements on the product page. For help choosing, send us the product name and your measurements.
Can I request just one custom piece?
Yes. Custom silk bedding can start from one piece. Tell us the item, measurements and colour you have in mind.
What if my bedding size is not listed?
You can request a custom size. Include width, length and the unit of measurement; for fitted sheets, include mattress depth and any topper.
Are regional size names always the same?
Names such as Queen and King vary between countries. Compare the actual measurements in the size guide and on your product before ordering.
How is a custom order confirmed?
We confirm the specification, price and production lead time before you place your custom order.
Orders & delivery
Where are shipping options shown?
Available delivery options and charges are shown at checkout before payment. Contact us if your destination is unavailable.
Can I return an item?
Please review the store’s published return policy before ordering. Contact us with your order details for help with an existing purchase.
How can I contact CROSE?
Use the Contact us form for product, care or order questions. Include your order number where relevant.
How do I place an order?
Choose the available options on the product page, add your item to the bag and continue to checkout. Review the order details and delivery address before completing payment.
Where can I find tracking information?
A shipping confirmation with tracking information is sent after dispatch. See Shipping & Returns for further delivery information.
I need help with an existing order. What should I include?
Contact us with your order number, the email used at checkout and the details of your request.
Does custom bedding need extra time?
Made-to-order and customized pieces may require additional production time. The lead time is confirmed with your custom quotation.
Which payment methods can I use?
The available payment methods are displayed at checkout for your order and destination.
Silk care
How should I care for silk?
Follow the care label on your item. Use a silk-safe detergent, avoid bleach and direct heat, and store away from strong sunlight.
Which washing instructions should I follow?
Always follow the care label supplied with your individual product. Our silk care page provides additional general guidance.
How should I store my silk?
Store clean, completely dry silk in a cool, ventilated place away from direct sunlight. Follow any product-specific care instructions.